Responsible Gambling

Reel Ledger explains how casino games work. It is written for adults. Gambling is only for people aged 18 and over, and it should stay a form of entertainment you pay for. Only use money you can afford to lose, and never treat gambling as a way to earn or to win money back.

Signs it may be becoming a problem

  • You spend more money or time than you meant to.
  • You chase losses by betting more to win back what's gone.
  • You borrow money, or use money meant for bills.
  • You hide your gambling from the people close to you.
  • You feel anxious, irritable or low when you're not playing.
  • You gamble to escape worries.

Limits you can set

  • Set a budget before you start, and think of it as already spent.
  • Set a time limit, with an alarm on your phone.
  • Take regular breaks.
  • Don't gamble when you're upset, tired or have been drinking.

Where to get help

Talk to someone

GamCare runs the National Gambling Helpline. It is free on 0808 8020 133 (England and Scotland) or 0808 2819 265 (Wales). It is open 24 hours a day, every day of the year, and you can contact advisers by phone, live chat or WhatsApp. They offer free, confidential advice, information and emotional support, and can talk through support options in your local area, online or over the phone.

Block online gambling

GAMSTOP is free for anyone living in the UK. It blocks you from gambling websites and apps run by companies licensed in Great Britain. Registering takes a few minutes:

  1. Give your name, date of birth, mobile numbers, email addresses and home address.
  2. Verify your email.
  3. Verify your identity through TransUnion or Onfido.
  4. Choose a minimum exclusion period: six months, one year, five years, or five years with auto-renewal.

The block can take up to 24 hours to start working. You can reach the GAMSTOP Contact Centre on 0800 138 6518 or at [email protected].

Blocking software such as Gamban can also stop gambling sites and apps on your devices. It is free in Wales; in England and Scotland it is a subscription, with a 7-day free trial.

Betting shops and casinos

  • GAMSTOP BETTING SHOPS: call 0800 294 2060 to self-exclude from several high-street bookmakers in your area with one free request.
  • SENSE: to self-exclude from all licensed land-based casinos in Great Britain, register in a venue or call 01482 441 142.